FAQs

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We love bees and the wonderful gifts they give us and guarantee that none are harmed in the bee venom collection process.  How it works: The substance is gathered by putting a specially-adapted pane of glass alongside a hive. The glass has a weak electrical current running through it, which encourages the bees to “sting” it. They release venom which is then collected from the surface. Normally when a bee stings someone, the bee dies because when they pull away their abdomen stays attached to the sting and is ripped out of their body, killing them.  But that doesn’t happen when they sting the glass – they can’t penetrate the surface with their stinger so remain unharmed.

 All our products are proudly made in New Zealand.

On occasion, we source some ingredients internationally when none are locally available.

Monday to Friday: 9AM - 4:30PM
We are closed weekends and public holidays.

Our offices are located at 8/44 Silverdale Street, Silverdale Auckland 0932, New Zealand.

Yes, you are more than welcome to pick up your order during normal business hours. Cash, eftpos and credit cards (Mastercard and Visa) accepted. There is also a click and collect option when you order online.

We take orders over the phone during normal business hours or leave a message after hours. Call 09 444 2321 or Freephone 0800 370 999.

We send our parcels out via CourierPost within NZ.

We send out orders via tracked, non-signature required courier. The courier will leave your parcel in the letterbox or other location if they feel it is safe to do so.

We accept credit card (Mastercard and Visa), bank deposit, Laybuy, AfterPay and LatiPay. Cash payments are accepted for in-store purchases.

All orders over $95 shipped to a New Zealand address qualify for free shipping. There is a flat shipping fee of $7.95 for all orders under $95. There is no extra fee for rural delivery. We also offer a free click and collect option Full shipping details can be found here.

We ship to almost every country in the world. International shipping charges are calculated automatically when you place an order. Once your delivery country has been selected the various shipping options and charges will be displayed.

At abeeco, we're so proud of all our products that if you're not happy with your purchase, you can return it to us for a full refund or replacement within 30 days, no questions asked. 

How to Return:

Please call us on our Freephone number 0800 370 999, or post returns to - 

The Returns Team P.O. Box 38
Red Beach 0932
Auckland

Please include a covering letter quoting your name, address and contact phone number. Alternatively you may wish to drop your returns directly into our Auckland office: 8/44 Silverdale Street, Silverdale Auckland 0932, New Zealand. Once we have received your returned item, we will refund your money less any shipping costs.